FAQ
1. What is Ordexe.com?
Ordexe.com is an online store offering innovative and practical products designed to make your everyday life easier. From kitchen tools to car accessories, we focus on items that improve comfort, efficiency, and convenience.
2. Where does Ordexe.com ship to?
We currently offer shipping within the United States and plan to expand to international locations in the future. Please stay tuned for updates on worldwide shipping.
3. How long does shipping take?
Shipping usually takes 8-12 days from the warehouse to the destination, but in many cases, it can be faster. Additionally, processing your order may take 1-3 days for verification and packaging. You will receive a tracking number via email once your order has shipped.
4. How much does shipping cost?
We offer free delivery on all purchases, with no minimum required! This means you can enjoy your shopping experience without worrying about additional shipping fees.
5. Can I track my order?
Yes, you can track your order once it has been shipped. You will receive a tracking number via email, which you can use to monitor your package's status. For detailed tracking, please click here.
6. What is the return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange. The product must be unused and in its original packaging.
7. How do I contact customer support?
You can reach our customer support team via email at info@ordexe.com , or you can start live chat with us. We strive to respond to all inquiries as soon as possible, usually within 12 hours.
8. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted and secure.
9. Are there any promotions or discounts available?
Yes! We currently offer some exciting promotions:
- 10% OFF your first order when you subscribe.
- Free delivery on all purchases, no minimum required.
- 10% OFF any order over $100.
Subscribe to our newsletter or follow us on social media to stay updated on additional offers and promotions.
10. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible at info@ordexe.com. If the order has not yet been shipped, we will do our best to accommodate your request.